Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, has announced a strategic deal with AionOS, a digital transformation company built by former Tech Mahindra veteran CP Gurnani, to implement a multi-lingual omni-channel agentic AI solution that would enhance the conventional passenger help desk experience for passengers.
The new solution would not just provide consistent engagement experience across all channels across all Adani Airports, but connect with passengers to offer personalised, multilingual support like never before, according to an official release.
Through the collaboration, AionOS will bring its proprietary Agentic AI platform, IntelliMate, delivering domain-led Conversational AI and automation, enabling Adani Airports to engage with customers and employees across multiple touchpoints, including voice, chat, web, and mobile, in their preferred languages.
The AI-driven solution will act as a 24x7 intelligent concierge, helping travellers access flight updates, gate information, baggage status, directions, and airport services instantly, in multiple languages and regional dialects.
Through this unified orchestration across channels, the platform will ensure consistent, context-aware experiences, significantly improving passenger satisfaction and reducing service turnaround times.
The AI-driven system aims to enhance customer experience, streamline support operations, and promote inclusivity across Adani’s vast ecosystem of airports.
Arun Bansal, chief executive officer, AAHL, said, “Our collaboration with AionOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports.”
Together with in-house offerings such as Aviio, Adani OneApp and Airport-in-a-Box, Bansal said, we are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable and future-ready airports in India.
“We are committed to delivering innovative solutions that empower enterprises to navigate the complexities of the digital age and achieve their strategic objectives,” Gurnani said.
The partnership, AAHL said, marks a significant milestone in its journey to redefine airport services, ensuring that travellers enjoy seamless, personalised support at every touchpoint.
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