ServiceNow has launched ServiceNow University in India, with the goal of skilling one million learners in AI by 2027. The announcement was made at the company’s first AI Skills Summit in Hyderabad, which saw 1,200 students attend in person and more than 20,000 join virtually.
The initiative is part of ServiceNow’s larger ambition to train 3 million people globally. India, one of the company’s fastest-growing markets, is at the center of this plan.
Currently, the platform has 318,000 active learners and 116,000 certified professionals, with programs already feeding talent pipelines for its partners and customers.
“Organisations are adopting AI at record speed, but there simply aren’t enough skilled professionals to power this transformation,” said Sumeet Mathur, senior vice president & MD, ServiceNow India technology & business centre. “That uncertainty is exactly what ServiceNow University is designed to address.”
The launch comes as new research from ServiceNow estimates that Agentic AI will reshape more than 10 million jobs in India by 2030. At the same time, India is expected to add three million new tech workers in the next five years, creating both an opportunity and a challenge.
ServiceNow University aims to address the skills gap in India through free, gamified and AI-personalised learning. Learners can take bite-sized courses, earn digital credentials, and follow India-focused career pathways such as software development, data engineering, and security operations.
The platform also integrates with universities, government skill programs, and regulatory bodies like AICTE to make courses more widely accessible.
While earlier speaking with AIM, ServiceNow’s MD and GVP, India and SAARC, Ganesh Lakshminarayanan said that AI may shift roles away from pure coding to “business-tech-commercial” skills, but the demand will be massive. He revealed that he is backing this belief with a goal to train one million Indian learners in AI skills by 2027, part of a global goal of three million of ServiceNow University.
Read: ServiceNow India Head Says AI Agents Can Shrink the Indian IT Bench
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