Firstsource Solutions has partnered with Prosper AI to expand AI-driven voice workflows across healthcare revenue cycle management (RCM), aiming to improve financial performance, patient access, and regulatory compliance for providers.
The Mumbai- and Dallas-headquartered companies will deploy AI-powered voice agents and agentic capabilities across patient-facing and administrative processes.
The collaboration combines Firstsource’s delivery scale and domain expertise with Prosper AI’s voice technology to modernise high-volume RCM workflows, including eligibility, enrollment, and patient outreach.
The move comes as healthcare providers face mounting pressure from workforce shortages, regulatory complexity, rising costs, and growing patient expectations.
Firstsource said the partnership builds on its UnBPO approach, an outcome-driven, AI-first model designed to re-architect revenue cycle operations around intelligence and automation rather than traditional outsourcing.
As part of the collaboration, Firstsource has already begun deploying an AI-driven agentic platform across select RCM use cases.
The company said early deployments within large healthcare systems have shown tangible outcomes, including increased Medicaid screenings, thousands of daily patient interactions handled by AI voice agents, and improved conversion of uninsured patients into covered lives.
Scott Schrader, Head – Healthcare Provider business, Firstsource, said healthcare revenue cycle operations are being re-architected around intelligence, scale, and patient-centricity.
“This partnership with Prosper AI strengthens Firstsource’s position as a next-generation RCM partner—one that applies voice AI thoughtfully to improve both patient access and financial performance. This is not automation for efficiency alone; it’s about creating a more responsive and sustainable operating model for healthcare providers,” he said in a statement.
Xavier de Gracia, Co-founder of Prosper AI, said, “Prosper AI is dedicated to bringing our expertise in Agentic AI technology to RCM and helping to make healthcare more accessible and affordable for all.”
The companies said they will continue expanding voice AI across additional RCM and patient access workflows, including appointment scheduling, billing inquiries, eligibility verification, and claim status interactions.
Deployments will be implemented with enterprise-grade security and aligned with healthcare privacy and regulatory standards.
Founded in 2023 by Xavier de Gracia and Josep Mingot, Prosper AI is a voice AI platform purpose-built for healthcare, enabling agentic, automated interactions across revenue cycle and patient access workflows.
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