IRCTC-Approved Travel App ConfirmTkt Launches AI Agent to Help Book Trains

IRCTC-authorised travel app ConfirmTkt has launched “AI Seat Finder”, a new conversational AI-powered feature to help train travellers find confirmed tickets more easily. The feature, powered by TARA, an AI-native agent developed by ixigo, is now available on the ConfirmTkt app in both Hindi and English.

Integrated directly into the app, AI Seat Finder analyses real-time train availability and guides users towards confirmed tickets and alternate travel options. The feature allows travellers to interact with the app in a conversational way through queries such as “Show me confirmed train tickets after 5 PM” or “Which trains with confirmed seats will reach the earliest?”

The platform also suggests alternate trains, routes, boarding points, and departure timings when preferred trains are waitlisted. According to the company, the feature is designed to simplify the train booking experience, which is often marked by uncertainty and multiple steps.

“Getting a confirmed train ticket in India has always involved a degree of uncertainty and effort. With AI Seat Finder (powered by TARA), we are reimagining this experience by making it conversational and outcome-driven. Instead of navigating multiple options and screens, users can now simply express their intent and let the app guide them to the best possible journey,” Dinesh Kumar Kotha, CEO of ConfirmTkt and ixigo Trains, said in a statement.

He added that this is a significant step in the company’s vision of building an AI-first travel experience that is simpler, more accessible, and built around the needs of Indian travellers.

The company said the feature is particularly aimed at improving accessibility for users in non-metro and high train-traffic regions across India.

To promote the feature, ConfirmTkt has launched a campaign featuring RCB players and will run across television, digital platforms, social media, outdoor advertising, and in-stadium promotions during the cricket season.