Oracle Introduces AI-Powered Assistant for Hotels Through OPERA Cloud Platform

Oracle has developed a new suite of artificial intelligence (AI) features for its hospitality platform, OPERA Cloud, to help hotels streamline operations, improve efficiency, and deliver better guest experiences.

Called Oracle OPERA Cloud Assistant, the new AI-powered tools are built directly into the OPERA Cloud platform and are available to customers worldwide at no additional cost.

During the announcement, Oracle stated that the new capabilities will help hotel staff automate routine tasks, access operational information more quickly, and make better decisions in real time.

One of the key features is an AI assistant that allows hotel employees to ask questions in natural language and receive instant guidance. Instead of searching through manuals or consulting managers, staff can ask questions such as “How do I run a report?” or “How do I resolve this guest issue?” and receive immediate answers.

The platform also includes AI-powered language translation enabling staff to access information and communicate more effectively across Oracle Hospitality’s network which spans more than 230 countries and territories.

According to Oracle, the new features can also assist hotels with room assignments. The AI analyses reservation details, guest preferences, previous stay history, and operational requirements to recommend the most suitable room for each guest. The company says this could help improve guest satisfaction while reducing workload for front desk teams.

Another addition is AI-generated rate code descriptions. These descriptions are automatically created using existing hotel data, helping properties maintain consistent pricing information across multiple booking channels and improve revenue management practices.

The platform also supports multilingual operations by automatically translating configuration descriptions and operational content allowing hotel brands to maintain consistency across global locations.

“AI has the potential to transform hotel operations when it is seamlessly integrated into associates’ daily work,” said Laura Calin, Senior Vice President, Oracle Consumer Industries, in a statement. She added that the new features help reduce operational friction and allow hotel staff to focus more on guest service.

Scott Strickland, Chief Commercial Officer at Wyndham Hotels & Resorts, noted that AI is helping hotels make better decisions, reduce complexity, and respond more effectively to changing guest needs. Wyndham currently operates more than 2,100 properties using OPERA Cloud.

The new capabilities are designed to improve Oracle’s productivity, increase profitability and help hospitality businesses deliver more personalised guest experiences while maintaining operational efficiency.