Zurich Insurance Group Launches GCC in Hyderabad to Accelerate AI & Technology Capabilities

Zurich Insurance Group has announced the launch of a new global capability centre (GCC) in Hyderabad, strengthening its focus on advancing next-generation technology and AI to transform its global insurance operations.

The company has appointed Amit Kalra as Head of Zurich Capability Centres, effective July 1. Based in India, Kalra will lead the Group’s global GCC strategy while overseeing the establishment and expansion of the Hyderabad centre.

“India is a key talent market for Zurich, and Hyderabad stands out for its depth of engineering expertise and innovation. This centre reflects a shift in how we build for the future, strengthening our global technology and AI capabilities while giving highly skilled professionals the opportunity to work on solutions that make a real impact for our customers around the world,” Cara Morton, CEO Zurich Global Businesses and Operations, said in a statement.

The Hyderabad GCC will function as a strategic extension of Zurich’s global operating model, with end-to-end ownership across engineering, data, and core business operations. From inception, the centre will embed AI-enabled ways of working into the design, delivery, and scaling of solutions across the organisation.

Designed as a purpose-built environment, the facility will enable Zurich to build modern, technology- and AI-led capabilities without legacy constraints, supporting its broader digital transformation agenda.

As part of its expansion plans, Zurich will hire specialists across cloud and platform engineering, data and AI, application development, cybersecurity, and quality engineering. Teams at the centre will own the full lifecycle of solutions—from design and development to execution—contributing directly to global platforms and business outcomes.