- Published on February 27, 2020
- In AI Startups
How This Startup Is Implementing NLP Technologies To Better Understand Customer Voice
- By Ambika Choudhury
With the advancements in natural language processing, speech recognition, and deep learning, at the present era, support teams have started using Voice AI more efficiently and intuitively than ever by putting the data to practical use. With more voice data, support teams will better understand performance trends and make predictions. New integrations and alliances will also help teams leverage learnings from Voice AI across other channels, including email and chat.
With a passion for transforming contact centres by turning every agent into the best brand representative, California-based Observe.ai is leveraging the latest speech and natural language processing technologies to enable organisations quickly analyse voice calls with 100 per cent accuracy. Recently, the company raised an a
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Ambika Choudhury
A Technical Journalist who loves writing about Machine Learning and Artificial Intelligence. A lover of music, writing and learning something out of the box.
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