Conversational AI is huge with Indian banking sector, and its getting bigger

While we have earlier covered a feature on how 2016 was the year of chatbots, 2017 seem to be not different. As various sectors such as retail, e commerce, education etc. have been convinced by the prowess that conversational AI brings along with it, the scenario is no different for the Indian banking sector. Being fuelled by innovative initiatives, banks and other financial establishments  have been investing heavily on AI to boost their overall offerings. Chatbots in Indian Banking sector gaining popularity- The recent advancements in AI and ML has made the experience much preferred by both customers and banks alike. While natural conversation has allowed the banks to develop a genuine relationship with customers over the time, its simplicity and scalability adds to its popularity.