Top 10 Companies That Crowned Hyderabad as India’s Greenfield GCC Leader in 2025
Telangana has attracted over 75 greenfield GCCs in 2025, compared with 40-plus in Karnataka.
- By Amit Naik
In a bid to ease the burden of customer support teams globally, tech giant Google recently announced the launch of Agent Assist for Chat, which is now available for public preview.
Developed under Google's Cloud's Contact Center AI (CCAI), AI-powered Agent Assist tool provides customer service agents continuous support during their calls and chats with real-time insights and recommendations (articles, responses and FAQs) to effectively resolve queries.
Google claimed its enterprise customers using Agent Assist have managed to handle up to 28% more conversations while also increasing customer satisfaction by 10%. The company also said their customers were able to respond up to 15% faster to chats.
Besides Agent Assist, Google's CCAI tools also offer Virtual Agent (powered by Dialog
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Amit Naik
Amit Raja Naik is Senior Editorial Producer – Live Shows at AIM Network, driving India’s most influential AI and technology conversations. He leads content, narrative design, and visual storytelling, engaging with leaders, innovators, and policymakers to advance how technology impacts businesses, governance, and society.
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