What Leaders Believe is the Next Frontier in India’s GCC Story

India’s GCC story isn’t new, but for years, its true significance remained largely out of sight. Back in 1985, Texas Instruments (TI) became the first multinational to set up a wholly owned R&D center in India. Located in Bengaluru, this facility was never just a cost-saving move. It signalled the start of something much bigger. For more than a decade, India’s GCCs were defined by scale. They hired in the thousands, ran global processes at speed, and helped multinational companies operate more efficiently. Cost advantage was the headline. Execution was the mandate. That era is now decisively behind us. In 2026, GCCs are redefined beyond headcounts. What matters is what they own, which decisions they influence, and the business outcomes they are accountable for.  Global companies today are operating in an environment shaped by economic uncertainty, tighter regulations, rapid advances in AI, and growing expectations around security and trust. The focus is no