Higher attrition rates: A major setback for Indian IT companies

Major IT firms have reported double-digit attrition rates in the last fiscal year.

Many companies adopted the digital-first approach to tackle the newly presented business challenges brought on by the pandemic. As a result, demand for cloud engineers, data scientists, software developers and cybersecurity experts has risen through the roof. But, there is not enough supply to meet the ever-growing demand. 

Tech firms are ready to pay top-dollar to get the best talent on board, leading to a hiring war among companies. Companies are offering pay hikes of 100-200% and even more to techies on their existing salary packages to attract them. While this is helping techies demand higher salaries, companies are struggling to retain their best talent, leading to higher attrition rates

Many IT firms in India have reported high attrition rates for the past few quarters. For instance, in the third quarter of FY22, Infosys reported an attrition rate of 22.5%, while Wipro reported 22.7%. During the same period, the attrition rate at TCS was 15.3%, and Mindtree reported 21.9%.

What is attrition rate?

The reduction in the number of employees in an organisation is termed attrition. Attrition can be voluntary or involuntary. Voluntary attrition is when employees leave the organisation for better prospects or are unhappy with the current company. Involuntary attrition is when the organisation asks the employees to leave due to downsizing or job position elimination

A higher attrition rate indicates that employees are leaving the organisation frequently, while a low attrition rate points to a longer stay by the employees at the company.

The attrition rate is calculated by dividing the total number of employees leaving the organisation by the average number of employees present throughout the year. Many organisations calculate their attrition rate on a monthly or quarterly basis.

Attrition rate = Number of employees left / Average number of employees X 100

Impact of COVID-19 on professionals

The Covid-19 pandemic has compelled many of us to rethink various aspects of our lives. For example, working professionals globally had to endure layoffs, pay cuts, long working hours at the onset of the pandemic. So it shouldn’t be surprising that many professionals are rethinking their career paths and have concerns about the job search process.

In a study published by Amazon on the impact of Covid-19 on jobs and future career plans among Indian professionals, 51% of Indian job-seekers are interested in pursuing a career in domains they do not have any experience at all. At the same time, 55% of Indian professionals claimed job compensation to be a deciding factor when looking for new job opportunities. Moreover, for 56% of Indian job applicants, job security was the top priority when switching to a new company.

The pandemic forced many businesses dependent on people working in close physical proximity to each other to deploy automation and AI to keep the businesses running. In July 2020, a global survey was conducted where 800 senior executives participated; two-thirds said they were increasing investment in automation and AI significantly, said McKinsey and Company in a report. The report added that professions that require high levels of human interaction would likely see greater adoption of automation and AI.

The report by McKinsey and Company stated that more than 100 million workers will need to transition to a different occupation by 2030 in a post-Covid-19 scenario. The study was focused on eight countries, namely – United States, Germany, Japan, France, Spain, the United Kingdom, China and India. 

The report said that around 17.9 million professionals in India would have to switch jobs in a post-Covid world.

Indian tech giants respond to attrition

Major IT firms in India are battling double-digit attrition rates. They expect this trend to continue for a few coming quarters. These companies have doubled down on hiring freshers and are trying their best to retain existing employees.

Infosys, India’s second-largest IT firm, plans on hiring 55,000 freshers in FY22. Meanwhile, Cognizant added 33,000 fresh college graduates to their workforce in India in CY2021. 

The Indian IT services industry will hire around 360,000 fresh graduates in FY22, a study by UnearthInsight, a cognitive platform based out of Bengaluru, said.

Companies have announced various options to retain existing employees. For example, upskilling, promotions, salary hikes, employee stock options and long-term incentives are being offered to existing employees to halt them from quitting.

The number of startups achieving unicorn status in India has risen since the beginning of the pandemic. With increased funding, these startups are attracting the best talent in the tech industry with lucrative salary packages and other additional perks, making it a major challenge for big IT firms in India to hold on to their best talent.

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SharathKumar Nair
Sharath is an ardent believer in the ‘Transhumanism’ movement. Anything and everything about technology excites him. At Analytics India Magazine, he writes about artificial intelligence, cybersecurity and the impact these emerging technologies have on day-to-day human lives. When not working on a story, he spends his time reading tech novels and watching sci-fi movies and series.

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