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- Published on May 2, 2018
- In IT Services
How Indian Airports Are Turning To AI For Better Customer Success
Image by A busy airport in the rain. Preparation of the propeller airplane before flight.
- By Srishti Deoras
Airports across the globe are getting competitive in adopting analytics and artificial intelligence in their ecosystem. They are leveraging these technologies for many purposes — minimising the impact of disruption on the passenger experience, supporting the customers or making their services better, among others.
According to a report titled Air Transport IT Trends Insights, by SITA, 80 percent of the airlines will invest in major programs or R&D into prediction and warning systems, which rely heavily on AI.
Airports are also increasingly adopting chatbots and humanoids. The report suggested that 14 percent of airlines and nine percent of airports already use chatbots, which is likely to
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Srishti Deoras
Srishti currently works as Associate Editor at Analytics India Magazine. When not covering the analytics news, editing and writing articles, she could be found reading or capturing thoughts into pictures.
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