Reimagining Interior Designing With Conversational AI: A Case Study

Providing personalised customer experience has now become the main concern for businesses across all domains, whether it be eCommerce, retail, healthcare, BFSI or online services. And, one of the key ways businesses are providing personalised and comprehensive customer experience is by deploying conversational AI chatbots. Case in point — Bangalore-based Design cafe, a home interior design company, that has been struggling with serving a large customer base during the pandemic due to less number of customer care executives. As the pandemic hit, there has been a considerable increase in the number of customers who were demanding services even at odd hours on WhatsApp or website chat. However, due to less number of customer care executives during the lockdown, there was a massive delay