Omnichannel AI Chatbot To Fight India’s COVID-19 Crisis

Yellow Messenger recently launched ‘Yellow Messenger Cares’, a CSR initiative to empower organizations with Covid-19 help-related Omnichannel Chatbots. Yellow Messenger can be said as one of the world’s fastest-growing Conversational AI platforms that provides an AI platform to build rich conversational experiences for customers and employees. 

As India is going through rough times, the initiative ‘Yellow Messenger Cares’ is taken to fight the current crisis in the country. According to sources, any NGO, hospital, support group or business can get an AI chatbot built by Yellow Messenger to drive crisis efforts without any prerequisites or conditions attached. 


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Speaking of this initiative, Raghu Ravinutala, CEO and Co-Founder of Yellow Messenger said, “More and more people are coming forward every day to help India avert this crisis. It has been overwhelming to see nations help one another, companies help one another and people help one another across the world.”

“At Yellow Messenger, we want to empower you to do more. If you are a company helping the cause of Covid-19, we want to help you by sharing the load. You could be an NGO, a hospital, an insurance company, or simply a voluntary organization. All you need to do is let us know how you are contributing and the kind of chatbot services you need and we’ll help you launch a chatbot to reach out and support the masses,”  the CEO added. 

As per reports, the Yellow Messenger Cares will provide access to an Omnichannel chatbot on any text platform for Covid-19 related use cases. These could support real-time services like providing medical information related to plasma donation, oxygen/hospital bed availability, vaccine registrations, scheduling appointments, collecting patient data, mental health assistance, handling insurance queries and more.

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Ambika Choudhury
A Technical Journalist who loves writing about Machine Learning and Artificial Intelligence. A lover of music, writing and learning something out of the box.

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