LTM, ServiceNow to Expand Partnership to Scale AI Agent Deployments

IT services company LTM and US enterprise software company ServiceNow have announced plans to expand their partnership and develop joint AI agent offerings for more than 700 shared customers. LTM will use its internal deployment of 1,500 ServiceNow AI agents as a reference for these customer engagements.

The partnership will combine ServiceNow’s AI Platform with LTM’s engineering and consulting capabilities. ServiceNow's Super Intelligence Control Tower provides a central system for AI inventory and risk oversight.

LTM expects the deployment to improve AI asset management and efficiency by up to 80%. The company did not disclose the baseline or methodology behind this estimate.

As enterprises deploy more AI agents, questions around access permissions and accountability are becoming more pressing. Kulmeet Bawa, GVP and Managing Director, ServiceNow India and SAARC, highlighted these concerns in the announcement.

“But every agent is a new identity with enterprise access, and most companies can't say where their agents are, what they're doing, or who's accountable,” Bawa said. He added that the ServiceNow Super Intelligence Control Tower gave LTM visibility and control over its AI agents.

The ServiceNow platform is already used across LTM’s cybersecurity, human resources, IT, and project delivery operations. The companies said the platform had helped reduce IT ticket volumes and streamline security operations. LTM also reported up to 87% faster senior management review cycles.

Other IT services companies are pursuing similar arrangements with enterprise software providers. Accenture and Workday have established a forward-deployed engineering programme for AI agents, bringing engineers closer to customer deployments in HR and finance.

The companies did not disclose the financial terms of the expanded partnership or provide a timeline for the joint offerings.