Ramco Systems Enters Agentic AI Market With the Launch of Chia

Global enterprise software provider Ramco Systems has entered the agentic AI segment with the launch of Chia, a conversational AI agent platform aimed at automating complex enterprise customer interactions.

Positioned as part of Ramco’s broader AI-driven task automation suite, rTask, Chia is designed to move beyond traditional chatbots by executing end-to-end workflows across enterprise systems. The company says the platform enables businesses to reduce manual effort, shorten response times and cut operating costs, while delivering more consistent customer experiences at scale.

Unlike conventional conversational AI tools that primarily answer queries, Chia is built to “reason, decide and act”, executing multi-step backend actions across Customer Relationship Management, Enterprise Resource Planning, Information Technology Service Management and Human Resources Information System platforms. The system is designed to operate within defined compliance frameworks and organisational guardrails, allowing enterprises to shift from human-in-the-loop support models to exception-based oversight, where AI handles routine workflows and escalates only when necessary.

Abinav Ramasubramaniam Raja, Managing Director of Ramco Systems, described the launch as a strategic turning point for the company.

“Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic—capable of reasoning, acting and delivering measurable outcomes,” he said.

At the core of the platform is a no-code ‘AI Agent Foundry’, which allows customer experience teams to design and deploy AI agents using plain English instructions rather than traditional programming.

Chia’s Natural Language Workflow (NLW) capability enables non-engineering teams to define logic such as refund eligibility, booking validation or policy enforcement in simple language. The platform then translates these instructions into deterministic AI actions, which Ramco says helps prevent hallucinations and ensures reliable execution. The company claims organisations can deploy their first production-grade AI agent within weeks.

Key features of the platform include a natural language workflow builder, multi-step orchestration of specialised agents, omni-channel conversational capabilities across email and messaging platforms, real-time system integrations, enterprise knowledge search, multilingual and multimodal inputs, and human-in-the-loop escalation with full context transfer. The platform also includes role-based access controls, encryption, audit logs and workflow explainability tools to support compliance and governance requirements.

Ramco said the solution is targeted at sectors including e-commerce, travel and hospitality, financial services, technology and SaaS, healthcare, telecom and media—industries that face high volumes of repetitive, policy-driven customer interactions.

“As our first AI-native product, Chia marks a significant milestone in Ramco’s transformation journey. It is the beginning of a broader roadmap, with many more AI-native innovations planned across our portfolio,” Raja said.

Sandesh Bilagi, President and Chief Operating Officer at Ramco Systems, said enterprises are under pressure to modernise support operations without lengthy implementation cycles. 

“Customers today expect accuracy, speed and seamless support across every touchpoint,” Bilagi said, adding, “Chia rises to this challenge by enabling enterprises to automate complex customer interactions with confidence and control. As Chia enables teams to deploy production-grade AI Agents in weeks, not months, organisations can modernise their support operations quickly while delivering faster and more consistent customer experiences.”

With Chia, Ramco joins a growing list of enterprise software vendors pivoting toward agentic AI architectures, signalling a broader shift from assistive AI tools to autonomous systems capable of executing business workflows.