US-based CSS Corp has launched and AI-powered platform to deliver better customer experience. Yodaa, as the AI platform has been named, integrates with all customer channels like voice, email, chat, and website across devices.
Moreover, offering an omnichannel support experience has become crucial for corporates, as consumers use multiple channels to voice concerns or seek customer support. For companies that excel with digital customer care, customer satisfaction can go up by 33%, while generating savings of 25-30%, due to reduced call center volumes. This has been stated in a study conducted by McKinsey.
Yodaa has been designed to offer personalized and context-driven support, with a human-like interaction. Moreover, the AI-based platform can constantly learn from a customer’s interactions, to build on its knowledge base. “It aims at resolving your customer’s needs at first interaction by using natural language processing (NLP), AI, machine learning and deep learning techniques,” comments Vasudevan Sundarababu, Vice President, Digital, CSS Corp.
Yodaa is essentially a SaaS-based solution. It can be used as a standalone support interface or as a platform integrated with Amazon Echo, Apple Siri, Microsoft Cortana and Google Now. Most importantly, the virtual assistant understands your customers’ intent and responds to their queries in real time. Sundarababu extols “Yodaa remembers facts, learns from previous conversations and can access online information by integrating with enterprise systems.”
CSS Corp has been deeply invested in digital and analytics, with delivery centers across the globe. The firm’s digital practice currently has 45 customers in total, which primarily handles analytics, mobile, AI, application modernization, machine learning, and virtual assistance.
Only, earlier this month, the organization was recognized for its strengths in rendering Technical Support for global telecommunications organizations. CSS Corp generates most of its revenue from the telecom industry segment. The company supports 30 out of top 50 telecom companies in the world.
CSS Corp was recognized for its strengths in rendering Technical Support for global telecommunications organizations. Telecom is the largest revenue generating industry segment for CSS Corp. The company supports 30 out of top 50 telecom companies (directly and indirectly) in the world.
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With a background in Engineering, Amit has assumed the mantle of content analyst at Analytics India Magazine. An audiophile most of the times, with a soul consumed by wanderlust, he strives ahead in the disruptive technology space. In other life, he would invest his time into comics, football, and movies.