- Published on August 16, 2021
- In AI Features
How Gupshup Uses AI
Product innovation and development is driven in-house allowing speed, flexibility and scale.
- By kumar Gandharv
Gupshup is a conversational messaging platform. Beerud Sheth founded Gupshup in 2004. In July, the company raised $240 million in follow-on funding from an industry-leading group of investors at a $1.4 billion valuation.
Analytics India Magazine got in touch with Beerud Sheth, Co-founder and CEO, Gupshup, to understand how the company uses analytics and machine learning for a better customer experience. An alumnus of IIT Bombay and the Massachusetts Institute of Technology (MIT), he is a serial entrepreneur and investor with over 25 years of experience in the tech space.
“While conversational AI, on the one hand, helps the brands understand their customers, their preferences, their requirements and their choices, on the other hand, it provides the most efficient platform to the use
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kumar Gandharv
Kumar Gandharv, PGD in English Journalism (IIMC, Delhi), is setting out on a journey as a tech Journalist at AIM. A keen observer of National and IR-related news.
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