Oracle has introduced generative AI-powered capabilities to its Oracle Fusion Cloud Human Capital Management platform. These capabilities, based on Oracle’s Cloud Infrastructure (OCI) generative AI service, aim to streamline HR processes and improve efficiency for candidates, employees, managers, and recruiters. 

Oracle’s generative AI capabilities in Oracle Cloud HCM leverage OCI’s AI services, ensuring high levels of security, performance, and business value. Built-in prompts guide users to achieve better results while minimising factual errors and biases. Customers have control over the data used by the generative AI models, ensuring the safety of sensitive and proprietary information.

The embedded generative AI capabilities in Oracle Cloud HCM offer functionalities such as Assisted Authoring, Suggestions, and Summarization. Assisted Authoring enables employees, managers, and HR leaders to create content easily, saving time and improving productivity. 

Suggestions provide guidance to users based on natural language processing and best practices, improving task completion speed and accuracy. Summarisation helps increase efficiency by extracting key insights from multiple data sources.

Oracle Cloud HCM generative AI services are powered by OCI, offering high-performance AI innovation while maintaining end-to-end security and customer data ownership. Oracle Cloud HCM, designed for the cloud, connects all HR processes and provides a single source of truth for HR teams, enabling informed people strategies and improving business operations.

The integration of new use cases aims to enable organisations to embrace continuous innovation, improve HR processes, and increase productivity. Experts believe that the aim of automation in HR is to enhance service experiences and optimize resources, rather than eliminate jobs. AI-powered service desks can handle repetitive tasks, freeing up HR professionals to focus on complex issues that require empathy and critical thinking. By automating routine tasks, HR professionals can dedicate more time to strategic initiatives like talent development and workforce planning.

In addition to Oracle’s initiatives, other companies like Rezolve AI have also implemented large language models like ChatGPT to automate employee support. Zoho Corporation also supports automation which aims to enhance service experiences and optimize resources, allowing HR professionals to focus on complex issues that require empathy and critical thinking. The integration of AI tools and technologies in HR workflows presents opportunities for professionals to upskill and embrace innovative roles in the field, transforming the HR landscape.