The rise of generative AI has sparked extensive debates regarding the potential displacement of jobs. Whether it’s ChatGPT affecting roles in coding and human resource management, or DALLE and Midjourney’s influence on the field of graphic design, this discourse has been ongoing for some time.
Raghav Gupta, co-founder & CEO at Futurense Technologies, in his talk titled, ‘Future-Proofing Careers in the Age of Automation’, during the ongoing Cypher2023 event, which is India’s largest AI conference, delves into the same discourse and talks mentions that AI should be seen as an opportunity rather than a threat.
“Today, I’d like to discuss a topic that’s been on many of our minds and a subject we’ve been hearing and talking about extensively. I won’t offer a highly technical perspective; instead, I’ll provide a pragmatic and emotional approach to navigating job displacement in the age of AI,” Gupta said.
Impact on Futurense
Futurense Technologies is a company that offers recruitment, talent transformation, and career acceleration services. They provide a platform for talent to unlock their true potential. Gupta says his customer service team would take nearly 1800 calls a day with clients as the first process of screening. “However, now we have added a layer of AI bot that makes sure the first level of screening happens through the bot. So now the average calls that the team does has decreased from 1900 to roughly 750 to 800,” Gupta said.
Similarly, Futurense’s marketing team previously hired content writers and graphic designers to do different jobs. “Now, we have one specialist who knows how to use ChatGPT and Midjourney. The same individual can be a content writer and a graphic designer in an organisation.”
“While we had 18 members in our marketing team, now we have 21, but the amount of content we are dispensing has quadrupled. We are also increasing our output, which in turn, is on average increasing the number of jobs.”
AI will create newer jobs
Gupta states eventually everyone will have to adapt to AI, but those early adopters will have an advantage. While there might be some job displacements initially, AI will also create newer jobs. For insurance, an AI trainer and operator.
“AI is as good as the model it is trained on and this training of that model is a continuous process. Till now only very big multibillion-dollar organisations were training the model, but we will see small businesses start having these jobs where they will train the data, the model.”
“AI’s predictive abilities are remarkable, but they occasionally offer broad predictions that may not precisely fit your specific business needs. This calls for individuals or a team who could be likened to modern-age McKinsey consultants. So, Gupta said we will have an AI prediction auditor, an individual or a group of individuals who will possess a unique skill set, enabling them to grasp the intricacies of your business context while also comprehending the subtleties of macro socio-economic developments.”
In conclusion, Gupta encourages everybody to embrace AI as part of their professional journey, and soon they will realise that it’s not a threat but a tremendous opportunity. While AI adoption will eventually become widespread, those who adapt quickly and effectively will reap the greatest rewards.
