Genpact announced that it has incorporated generative AI capabilities into its proprietary Enterprise360 intelligence platform leveraged by clients worldwide.

Enterprise360 is Genpact’s cutting-edge platform for managing and transforming client operations. The platform brings together digital tools, standardised processes, and now the power of generative AI to help businesses identify and address operational issues and optimise performance. 

With access to replicable solutions and a wealth of data-driven insights, teams can expedite value delivery and drive transformative change, while leveraging actionable feedback and fostering a culture of continuous improvement.

Enterprise360 is used across Genpact’s global talent serving over 800 clients globally. Enterprise360 helps businesses digitise critical operating rituals and provides visibility into almost 500 metrics and more than 250 benchmarks.

“The integration of generative AI into Enterprise360 is a significant milestone for Genpact. This new capability will help our clients drive even greater performance and transformation, and we are excited to see the impact it will have on their businesses.

“From design to operations, transformation to renewals, Genpact’s Enterprise360 offers comprehensive solutions that address the complete lifecycle of client requirements,” Vidya Rao, Chief Information Officer, Genpact, said.