Tech Mahindra Launches GenAI Ops amplifAIer for Support Engineers

The solution uses generative AI to figure out what's causing IT problems and provides solutions
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Indian IT giant Tech Mahindra has launched ‘Ops amplifAIer’ solution under TechM amplifAI0->∞ suite of AI offerings and solutions. The solution eases jumping thought multiple hoops numerous times to analyse and resolve the tickets for the engineers. It provides a single panel view with all the useful information and tools. Furthermore, it will enable team collaboration and generative AI assistance capabilities.

The company’s latest offering now works together with existing ITOps tools. It gathers information about IT issues and uses generative AI to figure out what’s causing the problem, provides solutions, and creates scripts to fix it. It also includes a handy catalogue for businesses to easily reuse automation tools like scripts and workflows across their operations.

Pointing out the lack of resources available for support engineers unlike HR, finance and sale, Hasit Trivedi, CTO – Digital Services and Global Head – AI, Tech Mahindra said, “With our know-how of customer context and in-depth expertise in AI technology, we developed Ops amplifAIer to accelerate the automation of complex IT processes.” He further said it is designed by prioritising support engineers and will let them analyse and resolve issues faster with genAI assistance. 

Moreover, the solution attempts to protect IT knowledge within enterprises by preventing its confinement to vendor-specific platforms and tools. The data collected also lets genAI undertake a substantial portion of the tasks currently performed by support engineers.

The launch of Ops amplifAIer has come shortly after the company’s CEO CP Gurnani announced Project Indus – a large language model being developed by Tech Mahindra focused on linguistic diversity. The LLM in progress would have the ability to speak in 40 Indic languages, most notably Hindi. In April 2023, notably Tech Mahindra became the first IT giant to launch something like a Generative AI Studio. 

“Generative AI is bringing a renaissance in the creator economy,” Trivedi told AIM exclusively. “Until now, AI has demonstrated its capabilities in observing, detecting, recommending, and predicting. Generative AI can create as well, thus making AI further disruptive. Looking at its tremendous potential, we are focused on investing in, and implementing this technology effectively.” he added. 

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Tasmia Ansari
Tasmia is a tech journalist at AIM, looking to bring a fresh perspective to emerging technologies and trends in data science, analytics, and artificial intelligence.

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