In a recent earnings call, Tech Mahindra announced its plans to achieve big milestones in generative AI. During the call, CP Gurnani, managing director, Tech Mahindra said, “Tech Mahindra is now working in about 60 customer locations on actually using generative AI to enhance operations, innovation, and productivity.” 

In contrast, TCS  is engaged in hundreds of GenAI projects for its clients across segments. Meanwhile, Infosys is working on 90 generative AI programs, Wipro has doubled the number of customers as compared to the last quarter. HCLTech is working with a handful of customers with generative AI projects, while LTIMindtree is engaged in over 20 clients for generative AI.  

Tech Mahindra currently sees generative AI as a means to automate routine tasks and freeing up talent for more innovative work among other initiatives. In August, the company had announced that it plans to train about 8,000 employees as it readies itself to cater to demand around generative AI and quantum computing. 

Source: Belamy (AI Weekly Newsletter) 

Slew of GenAI Solutions 

In April, Tech Mahindra became the first IT giant to launch something like a Generative AI Studio. ​​The IT solution provider introduced TechM amplifAI0->∞, a comprehensive suite of Artificial Intelligence (AI) offerings and solutions aimed at democratizing and responsibly scaling AI deployment. Over time, the company has continuously integrated new tools into this suite.

In August, Tech Mahindra partnered with Google AI to develop generative AI-powered Email AmplifAIer, a solution that uses generative AI to automate email responses and to personalise email communications. 

Last month, the company introduced another solution called ‘Ops amplifAIer’ solution. It aims to enhance the productivity of support engineers by offering a unified integrated view with all the contextual information and tools needed to resolve issues. It also facilitates team collaboration and generative AI assistance capabilities, ensuring that processes are future-proofed in a responsible manner.

Tech Mahindra’s Ops amplifAIer solution integrates with existing ITOps tools to collect the contextual information related to an IT ticket/alert and uses generative AI to analyze the collected data. It further identifies the probable root cause, diagnoses, recommends remediation actions, and generates the corresponding automation scripts. The solution comes with an enterprise automation catalogue that enables the reuse of automation artefacts like scripts or workflows across the enterprise.

Early this month, Tech Mahindra released ‘Vision amplifAIer’ solution. This solution is designed to enhance computer vision-related use cases for enterprises, offering comprehensive end-to-end lifecycle management for computer vision (CV) projects. The emphasis is placed on streamlining the entire process, making it more accessible and efficient.

Apart from the enterprise solutions, Tech Mahindra is working on an indigenous LLM called Project Indus that would have the ability to speak in many Indic languages, most notably Hindi. The model will have the ability to speak in 40 different Indic languages, to begin with. 

Tech Mahindra is not alone 

During a recent earnings call, TCS’ executive vice president and global head of human resources Milind Lakkad highlighted their workforce’s readiness for generative AI, boasting over 100,000 GenAI-ready employees. TCS CEO K Krithivasan emphasised their success with TCS Cognix, utilising generative AI for operating model transformation deals, enabling businesses through dashboards and predictive analytics.

Infosys, under CEO Salil Parekh, discussed their generative AI capability, Topaz, which significantly increased their market share. Parekh revealed Infosys’ engagement in over 90 generative AI programs, emphasising their commitment to helping clients navigate the future with deep technical expertise. To support this, Infosys trained 57,000 employees in generative AI principles.

“We have trained as many as 180,000 employees in basic GenAI principles,” said Wipro chief Thierry Delaporte. He said that the company has rolled out personal-based learning pathways to create a pool of specialised talent with deeper technical expertise. It has ambitions to train over 250,000 employees in the coming months. Recently, it also launched a new GenAI Center of Excellence, in collaboration with IIT Delhi. 

Delaporte said it is rapidly integrating generative AI into its processes, solutions and offerings. “Thousands of our employees have or are starting to use generative AI. Today, we are seeing a doubling of GenAI active projects than we did just one quarter ago,” added Delaporte, pointing out how healthcare, consumer and financial services, high tech and utilities are seeing rapid adoption. 

HCLTech also announced a slew of new deals, where it will be involved in digital and cloud transformation, alongside generative AI initiatives. 

HCLTech chief C Vijayakumar said that the company is working on a two-pronged approach – for its clients, it looks to generate early-stage opportunities, alongside training its delivery organisation to leverage generative AI for core development, deployment, and testing and managed services. So far, it looks to train close to 18,000 employees. 

LTIMindtree has expressed its commitment to integrating generative AI into its products and solutions, revealing that they have participated in more than 100 discussions and currently have over 20 active engagements with clients, according to LTIMindtree chief, Debashis Chatterjee.

Additionally, the company is set to launch two new offerings: Canvas Lite, designed for developers focusing on productivity use cases, and Canvas Control Claim, which facilitates secure, moderated, and responsible AI use. This offering provides clients with the option to choose from commercial open-source and custom element models. Chatterjee also shared the company’s plan to train over 10,000 employees by the end of the third quarter.

In conclusion, Tech Mahindra is a unique player in Indian IT, which is making strides in generative AI, while others – TCS, Infosys, Wipro, HCLTech, and LTIMindtree – are focusing on enterprise solutions, upskilling and reskilling, alongside experimenting with real use cases.