Genpact has recently announced a collaboration with Microsoft to equip over 115,000 employees with AI tools. The collaboration will allow Genpact’s global talent to access Microsoft’s Azure OpenAI Service to enable them to unlock new opportunities to implement generative AI capabilities for clients.

Genpact has identified various opportunities to leverage large language models (LLMs) to drive enterprise efficiencies in areas such as transition management, global service desk management, infrastructure management, and other areas.

This relationship with Microsoft builds on Genpact’s deep expertise in AI innovation – from decades-long investments in advanced data analytics to strategic AI acquisitions, to leading-edge technology solutions and extensive experience with LLMs across numerous industries, including consumer goods, retail, life sciences, healthcare, hi-tech, and financial services. 

Genpact will also support its employees’ use of generative AI tools through comprehensive training programmes and resources. 

The company recently established a generative AI practice with a team of data scientists, data engineers, and domain experts focused on the rapid development of generative AI capabilities on the Genpact Cora platform which is already integrated with more than 250 enterprise ecosystems handling more than 20 million transactions a month.

“Our continuous learning environment helps clients optimise AI’s rapidly evolving landscape, and we’re excited to leverage Microsoft’s AI tools will revolutionise the way we approach problem-solving,” Vidya Rao, Chief Information Officer at Genpact, said.