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Gupshup, an AI platform focused on providing conversational messaging for commerce, marketing, and support, today announced the launch of Auto Bot Builder, a powerful tool that harnesses the power of GPT-3 to automatically and effortlessly build advanced chatbots tailored to enterprise requirements.
Auto Bot Builder leverages the GPT-3 Large Language Model (LLM) and fine-tunes it using proprietary enterprise knowledge base and domain expertise – resulting in a chatbot specialised to an enterprise, unlike ChatGPT, which is a general-purpose chatbot.
This enables enterprises to incorporate the latest advances in AI technology, in a no-code environment, into their conversational experiences to substantially enhance their customer engagement.
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It reduces the time and effort it takes to create conversational journeys, enabling enterprises to develop more journeys faster for use-cases across the entire customer lifecycle.
With the Auto Bot Builder tool, a user can instantly build a chatbot using content from their website, documents, message logs, product catalogs, database, and other corporate systems of record.
The tool accepts content of any size, processes it and fine-tunes the Large Language Model (LLM) to the specific context. Auto Bot Builder is capable of handling really large content sets, which need special pre-processing.
Previously, in an exclusive interview with Analytics India Magazine, Krishna Tammana, CTO at Gupshup said that the company wants to leverage [ChatGPT’s] capabilities at Gupshup to build solutions for enterprises that are smarter and more accurate.
“It is in line with our vision of building a product stack that offers integrated conversational engagement solutions,” Tammana said.