While a majority claim that ChatGTP is incapable of business use cases, that might not be entirely true. At Microsoft Future Ready Technology Summit, in Bengaluru, Sandeep Alur, director of the Microsoft Technology Center, demonstrated the possibility of using ChatGPT in auto insurance claims. 

Alur demonstrated a case in which ChatGPT was used to settle an auto insurance claim with the chatbot donning the role of an insurance agent. Once a user submits an insurance claim, ChatGPT converses with them asking relevant questions and context required to approve or reject the claim.  

This is just one of the many ways in which ChatGPT, built on GPT-3.5, can facilitate business use cases. ChatGPT allows companies and businesses to automate a diverse range of tasks like handling customer requests and queries, producing reports and undertaking social media promotions by creating marketing materials.

The natural language processing capabilities of ChatGPT enables it to understand and respond to customers in a personalised manner. For example, if you ask the ChatGPT for suggestions to tackle depression and anxiety, it will suggest self-care care measures and speak to you on the importance of mental-being. This feels  similar to speaking to a friend. 

The automation of tasks through ChatGPT that would otherwise require human intervention, will help companies save on personnel costs. What adds to this is the fact that ChatGPT is (so far) free to use. 

Ecommerce websites can use ChatGPT to help buyers find products, offer recommendations and even complete transactions. This will pave the way for a personalised online shopping experience. For example, shopify store Shaka Surfboards used ChatGPT for creating a new year promotion mailer for its customers.

For the travel industry, ChatGPT can assist in booking flights, trains, rental cars and hotels and even provide recommendations for holiday destinations and recreational activities. It can suggest possible routes, thereby making travel planning more convenient and hassle-free for the customers.

In the entertainment and recreational categories, ChatGPT could transform into your virtual assistant customising a workout routine, designing your meditation sessions and maintaining your playlists. ChatGPT’s capability to comprehend and respond to user inputs naturally makes it an ideal match for these applications.

For healthcare and medical professionals, ChatGPT could be used to translate clinical notes into patient-friendly versions. It can also be effectively used to provide medical information and assistance, such as answering FAQs or providing symptom checkers. This could ease the burden on the overworked healthcare professionals.

ChatGPT in action

Alongside being a very useful tool for businesses to assist their operations, ChatGPT has a host of uses for individuals, some of which are detailed below.

US-based entrepreneur and co-founder of Cue (acquired by Apple), Daniel Gross, has integrated GPT-3.5 (that is used to build ChatGPT) into an AI-enabled assistant on WhatsApp. By embedding GPT-3.5 into WhatsApp, Gross was able to chat with the bot as if it were a friend on his contact list. He calls it WhatsApp-GPT. The code is available on GitHub. 

With ChatBCG, the world’s first text to powerpoint AI, you can create presentations using AI in minutes. Using the tool, one can  access the features of multiple themes, layouts, images, infographics, outlines, headings, and bullet points and also make keywords in bold. The key highlight of this tool is that you can also export the slides in PPTX and PTF formats. More features like conversational editing, data-driven charts and using content from your blog will soon be added.

ChatGPT Writer is a free Google Chrome extension that produces complete emails or replies based on a few keywords. It is presently supported for Gmail and is likely to be offered for LinkedIn and Outlook.

TweetGPT is  a chrome extension that uses ChatGPT to generate positive, negative and controversial tweets randomly.

Search GPT displays the ChatGPT response alongside Google Search results. When you search for a question on Google, this extension will show you results from ChatGPT helping you save time alongside getting the best relevant responses.

YouTube Summary with ChatGPT is a free Chrome extension that produces quick summaries for YouTube videos using AI helping you save time and facilitate quick learning.