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After investing $3 billion in AI, Accenture has announced further plans for accelerating generative AI in enterprise. Teaming up with ServiceNow and NVIDIA, the company jointly announced the introduction of AI Lighthouse, a groundbreaking initiative aimed at expediting the development and implementation of enterprise generative AI capabilities.
AI Lighthouse builds upon the existing strategic partnerships among ServiceNow, NVIDIA, and Accenture and will assist pioneering customers across various industries in creating and deploying new generative AI use cases.
By combining the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services, this comprehensive offering allows customers to collaborate as design partners in architecting custom LLMs and applications, enabling them to drive their businesses forward. This will include self-service options, content generation, and code recommendations.
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For this, the partnership will tap into Accenture’s Center for Advanced AI, focusing on generative AI and large language models, to accelerate the design and engineering of domain-specific LLMs and generative AI capabilities within the ServiceNow platform. The aim is to make functional and industry workflows more intelligent, from elevating agent productivity and impact to improving self-service quality and speed with AI-powered virtual agents.
NVIDIA will provide the computing power for model training and tuning with NVIDIA DGX AI supercomputing and NVIDIA DGX Cloud, as well as the NVIDIA NeMo LLM software. ServiceNow will serve as the front-end workflow automation and intelligence platform, while Accenture will leverage its deep functional and industry knowledge to bring these use cases to life for customers.
Speaking on this partnership, Accenture’s Chair and CEO, Julie Sweet, highlighted the enormous potential of generative AI for enterprises, enabling them to reinvent their work processes, enhance services, differentiate themselves, and achieve higher performance levels. She expressed excitement about the partnership with ServiceNow and NVIDIA and their combined experience, expertise, and insights being applied to create powerful and responsible generative AI use cases.
ServiceNow’s Chairman and CEO, Bill McDermott, described this as a transformative moment for businesses, revolutionising how work gets done. He expressed confidence that the AI Lighthouse customer program will inspire breakthrough ideas with significant “return on intelligence” or ROI.
Jensen Huang, the founder and CEO of NVIDIA, emphasised the rapid adoption of generative AI tools across industries and how this collaboration will help customers lead their respective fields by deploying generative AI solutions that leverage their own knowledge to transform everyday applications. NVIDIA has been actively investing and partnering with several companies across the globe for the rapid adoption of generative AI.
Since May, ServiceNow has introduced a range of generative AI capabilities designed for the Now Platform, tested in enterprise environments with leading pharmaceutical, manufacturing, and healthcare companies. ServiceNow’s Now Assist enables intelligent automation, increases productivity, and enhances user experiences by streamlining repetitive tasks and increasing agility using generative AI.
The AI Lighthouse Customer Program aims to build on this progress by collaborating with a select group of customers across IT service management (ITSM), customer service management (CSM), and employee experience to design, develop, and implement new generative AI use cases.